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Bill R.

Mid-State Basement Systems

Title: Customer Care Specialist

Bill has over 30 years of experience in customer service. He has provided top-notch care for our customers since the company's inception. As our Customer Care Specialist, Bill receives all incoming phone calls, schedules appointments, and works closely with our inspectors to offer the best experience possible to each customer.

A trusted member of Mid-State Basement Systems, Bill upholds the high standards of the company and our network of more than 350 trusted contractors across North America.

In his spare time, Bill enjoys playing music as well as spending time with his family and two cats.

Customer Reviews About Me

By Laura B.

West Jefferson, OH

FIVE STAR EXPERIENCE!! Everyone we dealt with at Midstate...
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Customer Review

By Laura B.

West Jefferson, OH

FIVE STAR EXPERIENCE!! Everyone we dealt with at Midstate was a professional - from the first call to completion. Phil came to our house and explained what products would work in a kind and friendly no pressure presentation and my husband was sold! Manuel installed our new sump pump with backup quickly and did an excellent job! He is very knowledgeable about his product and gave us tips for future improvement. We're delighted with our new, quiet system. Thank you!
By Bill

Westerville, OH

Finally! A basement/foundation company with honesty,...
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Customer Review

By Bill

Westerville, OH

Finally! A basement/foundation company with honesty, integrity, and professionalism. They fixed a foundation problem in my crawl space. A very enjoyable experience from start to finish. Bill R. took my phone inquiry and scheduled an inspection. Jiovanni arrived promptly, evaluated the situation, and presented a solution with and estimate. Everything discussed was clear and the estimate was fair. A repair appointment was set up and one week later Manuel & Milton arrived to execute the plan. They again arrived promptly, they were curteous and well organized. They explained exactly what the details of the plan were to be and then proceeded with the installation. These were two very nice people. The work went as planned and they left my house as clean as when they entered, no mess what so ever. This is a 5-STAR operation from top to bottom.

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