Testimonials for Total Basement Finishing of Connecticut

Dean was professional and knowledgeable. He corrected the issue quickly, preventing further flooding.

Mike was very professional, courteous, and helpful, resulting in the issue's quick resolution.

Lawrence was calm and his collected demeanor kept me from panicking. He facilitated a quick response.

I'm a new homeowner and I'm so thankful Jayvon took the time to explain the system to me. Very pleased!

Dennis was great and we want him back every year!

Tyler is amazing! He did an EXCELLENT job, he is a really good employee. 

Dan gave the best service ever! He is a great asset to your company! 

Dan was wonderful! He goes the exra mile and is clean, polite, and meticulous!

I would like to thank you for sending Jorge Rodriguez to the house last week. I have been a customer for more than 10 years and happy to share some feedback with you as he exemplifies what an employee must be. He was considerate, courteous, hard working and committed to doing a great job. While we had confirmed that this was scheudled to be a two person job given the number of pits and a sani dry to service, as the only one assigned to the job, Jorge worked tirelessly through each of the pits servicing the pumps and systems. He surely represented Basement Systems well and I wanted to share this with you, and ask that you pass this along to his manager, I think Brian Hammock. As long as the day was for Jorge, working almost the entire time alone, he left around 7:45 or so and didnt take any shortcuts to finish prematurely until he knew his work was done and that he followed your process, and final clean up. He left everything nice and neat, and he clearly takes pride in his work, and in ensuring that Basement Systems is represented well to customers.   

Jamin Lopez was just at our house. What a great representation for your company. He was patient, he spent time with me and did not leave until the problem was solved. I am so lucky to have met him.

Catrell did an amazing job and I was so happy that I emailed the company to let them know how much of a wonderful job Catrell did.

Alex and Jorge were some of the best techs I've ever had!

Thank you for the fine workmanship! Great investment.

The whole experience was unbelievably good from start to finish. The company gave me the name of the field tech consultant at the time I made my appointment and followed up with a short biography in the mail. They also sent me a handbook educating me on basement water issues. The tech called me the night before our scheduled appointment to confirm the date and time and to give me his cell phone number. He arrived promptly and acted professionally throughout his visit. He found the most cost-effective waterproofing solution to my problem and was able to spec out my job at my house and set up a time to do the work. The crews arrived promptly, worked professionally, and left my home spotless. The job looks great, too. I can't believe that I am writing such an effusive review for a waterproofing job, but this is as close to perfect customer service as you get. I HIGHLY recommend Connecticut Basement Systems to anyone looking to solve a basement water problem!!!

Just a note of thanks for your cooperation through the long process. We are happy with the final result. I also wanted to put a good word in for Adam once again; his work was excellent.