Testimonials for Quality 1st Basement Systems

I had been thinking about waterproofing my basement for 3 months before calling Quality 1st Basement Systems. Overall I am pleased and satisfied with the work and waterproofing systems installed. My inspector did a great job at explaining all products and services before my installation process. I chose to go with Quality 1st because of the truth behind their system and the waterproofing book that was sent to me previously before the appointment. The installation team lead by Juan Garcia did an excellent job.

Our experience with the office staff was good. The installation was very neat and professional and the crew did a good job. We are very satisfied with this job.

Quality 1st Basement customer care/services are excellent. As a new home buyer, I will definitely recommend this company to others. They expedited a service tech "Justin" to fix a problem. Unfortunately, some items needed to be replaced however Justin advised he had the replacement parts inside the van and would be able to start right away. This is true customer service most companies would have you wait or order parts but Justin advised they keep their vehicles stock so there isn't any delay for repair. Justin also indicated we can request him for future services since we are happy with his services. I have worked in customer service and happy to see this company practice making customers completely satisfied. Five Stars

They took the time to teach us about our problem & they seemed to hold our best interests for a solution.

Went with you for the warranty, but very happy with the professionalism and efficiency

They show up when they say and work hard until the job is done. The install crew was great. Robert, Paul, Jesse, and Joe are the kind of workers you want on your job - professional, polite, and hardworking. I would recommend this company to anyone needing crawlspace work done.

The crew was on time and competed the work in the time frame they gave. The foreman Ian Rock was very professional and kept me informed through the entire job. I inspected the work and it was clean and appeared to be done right. I would recommend this company to my friends and family if they needed any basement work completed.

"Wonderful workers, and great job done. I looked you guys up online and you are very professional from start to finish. Excellent work. Reasonable pricing too."

Randy and John are stand up guys and answered my questions more than adequately. Very friendly professional and thorough !

The presentation was well presented and thorough. The installation team was very professional, very careful about dust- used tarps throughout the house. Juan was very courteous and professional. You were the only company I know that does the "Carbon Armor" type repair.

Joe was very straightforward and concise when providing estimates. Did not try to oversell. Communication in scheduling install was excellent even as I had to reschedule. Installers were on time, professional, fast, and did a thorough clean-up. So happy with the result! Now I am not scared to enter my crawl space!

Preventative maintenance on the sump pump system. I have the 3 pump system which kept my basement dry through all our heavy rains.   Justin was very professional and courteous and answered my many questions!

Quality 1st did an exceptional job restoring my basement after Hurricane Ida. They installed French Drains, sump pumps, and waterproof walling. Very professional, addressed all customer concerns promptly. The quality of their work is top-notch. Dane helped us find a custom solution to our needs and quickly responded to all my concerns.  Wilver is a master installer. Thank you Quality 1st!

Mike and Randy came out and helped figure out why the sump pump stopped working. They got everything working again and were very professional and courteous. I highly recommend this company.