Testimonials for Total Basement Finishing of Connecticut

I have been working with Connecticut Basement Systems for years and have never had a negative experience with staff. Connecticut Basement Systems is a very nice and knowledgeable company!

We had a little bit of moisture in our basement which made it always a little moldy-ish and smelled musty. We didn’t have any water there but the basement is always moist because of the high humidity in our area and the basements are always colder. Basement Systems had a very nice and really good dehumidifier which we purchased and it has worked beautifully. Their salesperson wasn’t so much a salesperson as trying to see what we needed. He really was trying to help us. Their installation people were absolutely beautiful. Our basement is definitely drier and without that musty smell after having the dehumidifier installed. It was a very good experience, easy and painless.

I purchased a new home about a year ago, and there was a water issue in the basement which the previous homeowners neglected. They had do-it-yourself remedies done to try and solve it, but I was looking for a more permanent and decisive solution to the problem. I did some talking around, reached out to a couple of other companies, but they either didn't get back to me or they just wanted to try and do a survey over the phone without coming out to look at what was going on. On the other hand, Basement Systems seemed knowledgeable. They had a lot of good reviews, so I went online and gave them a call. They came out and did a survey, and were there within days to do the work. The team was great. It was a messy job putting in the sump pump, with the mud, rocks, and everything else, but they cleaned everything up. They took a lot of precautions from the beginning, like putting blankets down all the way from the door to where they were working. It was very clean, and I was very impressed. They did a fantastic job, and for the size of the problem that we had and how fast, clean, and thorough their work was, I felt that we got a good deal on it. The problem has been remedied, and I've recommended them to all the people who I know have similar problems in the area where I live.

We love to hear from our happy customer and here we have a email from one of our customers:  "Hi, hope you're enjoying this nice weather. I just wanted to update you and let you know that our egress window well was successfully installed and completed today. It took the crew two days to finish. They were very professional and knowledgeable! It looks great and we're very happy with the results.   I paid the remaining balance with a check. Just wanted to keep you posted and close the loop on this job. Thank you for your patience with us as we prepared to have the work done."        

Our basement workers were also a Win Win and the job couldn’t have been done any more professionally than it was. Sid the foreman and his two assistants were with out a doubt, the most hardest working team I’ve ever met.  No smoke breaks, no talking on any cell phone at all, like most guys, no fighting, no deer in the headlights look when I asked them questions.  I am tickled pink how it came out and am removing all my plastic wrap this morning and getting ready to wash the floors, even though they did a good job of sweeping up afterwards.   They started Tue morning and immediately got right into the job without a hitch. Then Wed morning your two electricians came and did the sump pump wiring which went perfectly and shortly after they left, Sid showed up again with the crew, finishing the whole job that afternoon.  So, as you can tell, I’m 100% pleased and have told neighbors and friends already about the work CT Basement does so it was a blessing to find you guys.   Please forward this over to Larry so he can see how happy I am to have used your services and my wife and I will be visiting your showroom when the weather get’s better for a tour. again, thank you.....Bob Chunyk, Somers CT.   A very happy customer.

Ismael was the best tech I have ever seen. He showed genuine concern for the problem I had and took the time to educate me on how to fix it. He gets a 10 out of 10 in my book. 

Extremely thorough technician and was very pleasant. Explained the system clearly and had a wonderful discussion about products and the company. 

Dan Oestreich was a true professional. Not only was he informative and clear on what he was doing, he did it in a timely fashion while teaching a co-worker. Would recommend him to anyone. Plus, the crew left the place cleaner than they found it. 

I am very happy with Tyler and his knowledge and positive attitude!

Johnny was awesome! Knowledgeable and extremely helpful. I would love to have him back!

Ailton is phenomenal! He is so professional, he is an amazing technician!

Jorge was very nice and knew what he was doing and talking about!

Jorge Rodriquez was excellent! Professional, courteous, efficient & explained everything to me!

Maria Pereria was wonderful! A great person on the phone!

They allowed me extra time to inspect the job and were willing to caulk loose spots along the wall edges that I thought were too loose.