Testimonials for Total Basement Finishing of Connecticut

Your products and pricing are the two reasons we chose you. Your staff is amazing - this whole process was so much easier because of you.

Good job done by all - from presentation to installation.

We were very pleased with the job you did. Your installation crew was very pleasant and efficient. Your salesman didn't make it seem like we were being sold stuff but more giving information and recommendations on how to resolve the problem. I love our "new" crawlspace, Thank You!

These folks are friendly to work with, timely, do an excellent job and their clean up after the work is done is great . Now I have a very dry crawl space in a very wet land area which should greatly extend the life of my cottage.

I felt compelled to drop you a note to point out my pleasure with CT Basement Systems and moreover, in my opinion, your best resource at the company- Jason Wood.    You and I talked a couple times in the past about our basement waterproofing situation. As we discussed, our property was not a "cookie cutter" scenario in terms of water table, front yard frontage, ledge, or ideal drainage conditions.  Although the initial basement waterproofing installation had some lingering "issues," I wanted to let you know that we recently hired Foundation Supportworks to address a footing issue which existed with our dining room.  The reason why we chose Foundation Supportworks over other competitors was very simple- Jason Wood.  Let me digress.   When we had some issues with our basement waterproofing installation, Jason came to the house to assess the situation.  From the moment he arrived, he treated my wife and I with utmost courteousness and respect, in addition to answering all of our questions, and left us feeling totally confident in his abilities to diagnose the issues at the time.  He let us know (through his actions) that CT Basement Systems was a reputable company that stood behind their products, patents and service guarantees.  His patience with a tricky installation/discharge situation was top notch.  Recently, I shared with Jason some of the history of the property and related drainage, including pictures and leak points when we first moved into the house.  To my satisfaction, Jason was able to pinpoint the cause of the most recent issue and come up with a viable solution to address it.  His experience in the field is unparalleled, and he brings a wealth of information to the table.  In addition, Jason is personable, professional and very kind hearted.  He does the right things for the customer and in this day and age of seemingly lengthy customer service "lip service," his approach is refreshing.  When Jason is in the loop, customers can feel that things will be taken care of properly and professionally.  Moreover, Jason always came when he said he would, always returned phone calls and always did the right thing for us, the customer.  He is a straight shooter and is always welcome at our house!   I have utmost confidence that his solution will put the lingering issue to rest and am excited to have it completed in mid-April. Hence, when the issue of our footing surfaced, and Jason noticed something was off, he told me about Foundation Supportworks and what they do.  Shortly after, I called Steve at Foundation Supportworks, who came to the house to further educate us about a job which they will be starting next week.  Again, I am confident that I chose the best company for the job and the work will be backed by a reputable company.  If not for Jason, I would have been unaware of Foundation Supportworks and not have associated their reputation with CT Basement Systems.   Summarily, although our initial installation did not go according to plan, Jason Wood's approach to it was excellent.  He not only saved the account, but also made me choose add on work from another division.  I would continue to recommend CT Basement Systems to everyone I know.  I trust that my experience with Foundation Supportworks will be equally good.   I hope that you recognize Jason for the asset he is to the company.  He is truly refreshing, a pleasure to deal with and has great customer service skills.  Kudos to him. Sincerely, Jack T

Dear Mr. Canelli, Several companies were contacted concerning cracks in my foundation, however none of the people I met seemed very trustworthy. After being high pressured and subjected to scare tactics, I really didn't want to do business with any of them. Mr. Finke came to my home, explained where the problem was and how to solve it. I was given an estimate and time to make my decision. I am very happy with the work that was done and it was a pleasure doing business with Mr. Finke and Basement Systems. Sincerely, Anna S.

I am very satisfied with the job. The whole experience was good. Your installation crew did a great job and your office staff and salesperson were informative and professional. You repaired a crack in my foundation and if I ever have any further water issues I will certainly not hesitate to call again.

I am impressed with the execution of the project by the Connecticut Basement Systems, Inc., and confident in the performance of the systems installed. All done at a modest investment and no inconvenience to our family. 

Chose your company because of your reputation and your methodology to get the job done.

I recently had work done on my foundation by your company. I am writing to express my absolute satisfaction with the work done and with the crew that performed the work. I am very certain that I got a great value and service for the fee that I paid your company. I would like to specifically commend your foreman, Victor and his workers. They were polite, efficient, effective and very understanding of my questions and concerns. I knew very little about the process of jacking up my foundation. Victor was patient and thorough in his explanation of the process. I thank him and hope that you commend and compensate him in accord with his skill.  I live in a neighborhood populated by a lot of very friendly, well-meaning but occasionally intrusive retirees who felt it necessary to talk to Victor about his work. Victor handled them politely, respectfully and in a way that maintained the friendly nature of my neighborhood. Again I thank and commend Victor and his crew.  In general, the entire process was as painless and worry free as such an extensive and expensive process could be. I thank your company and your employees for their efforts. I look forward to spreading your excellent and well-earned reputation to anyone who asks or is willing to listen.    

Steve did a great job - very professional and courteous.

Recently work was done in our home raising our basement floor. We were very pleased with the results, and the two gentlemen who did the work were very efficient and professional. They were very careful to leave the area where they worked very neat and clean. Please thank them for us and thank you. We would recommend your company to others.