Testimonials for Total Basement Finishing of Connecticut

Ryan and his helper were great! Terrific! They provided wonderful service! 

It's now six months since your company installed my waterproofing system and my basement is dry as a bone. Your company is to be congratulated on the performance of the sales engineer, the customer service, production and in-home service staff. I am buying a new home and will consider a system there if needed. Todd Lutheran, the sales engineer, was outstanding in his knowledge, help and customer relationship. I am a very detailed person and he patiently addressed all my issues. He was very professional, knowledgeable, and responsive. Another outstanding highlight of my experience was working with the staff in customer service, production, and scheduling. They were very courteous and gave helpful service by telephone.  I especially remember "The Jennifers". I always recommend Connecticut Basement Systems.

To whom it may concern, I would highly recommend Basement Systems to trouble shoot any basement water issue. All phases of interaction with the company were prompt, and professional. Follow up inspection of work performed...exceptional! Especially impressed with the design and application aspects of the DryTrak System. Very neat, very clean. Very high marks for quality.

The inspector arrived exactly on schedule and was very professional. Ferdinand was very thorough in explaining the manner in which the problem could be fixed.

Bill Anderson and his team were so polite and did a great job! 

Phil was excellent! He’s very knowledgeable and his responses were very candid. He took the time to explain things, which I appreciated. Going forward I will request Phil.

Bill was calm, knowledgeable and meticulous. He was terrific!

Chuck was very pleasant! 

Sam is wonderful! We were so comfortable having him, he was like one of the family. 

The basement came out beautiful! They really did a great job and were amazing!

Dan was patient and thorough, he didn't rush. Dan is a good guy and possibly the best contractor I've ever had. 

This was repairs to an existing system. Difficult diagnosis was made by Dan Oesterich, who was determined to solve the problem. He went way above what anyone could have expected, making multiple trips. He was always polite, always neat, and clearly extremely knowledgeable. We would never ever want to have any diagnostic work done by anyone else. The repairs that he made to our system were masterful. We were also very impressed at his ability to explain the problem and why this particular solution was warranted. We can not recommend Dan Oesterich highly enough. We hope that he will continue to be the technician for our service area, as we would hate to lose his expertise. He knows everything there is to know about our system!

Ron did a great job, very impressive! 

I wanted to bring to your attention the level of customer service I recently experienced from one of your associates, Gary Meglino. CT Basement was recommended by my broker to address some water that had made its way into the basement. As it happens, I was experiencing a roof leak that allowed water to enter the house in the area of the family room and this water made its way directly below the house and into the basement.   I am in the process of selling the home, and of course - on the day the prospective buyers viewed the house water was everywhere! I had your team come out to inspect and the recommendation was the installation of a sump pump in the area where water had once stood. These buyers proved to be very difficult and insisted to speak in person with the CT Basement representative who inspected the area to confirm no additional work was recommended or required.   Gary handled himself very professionally with an extremely difficult individual. I was concerned, as the buyers were trying to “bully” Gary into recommending work that was not necessary. Gary proved to be the expert I am sure CT Basement prides itself in having on the team. He stood his ground. We subsequently went back to the buyers and invited them to hire another basement company to both inspect the install of the sump pump and determine if any additional works were required.   I was not surprised when they declined to go down this path and instead entered into the contract to purchase.   I normally do not write letters like this, but I really appreciated the patience and professionalism that Gary showed throughout this difficult process. He made himself available and was instrumental in getting me across the finish line with respect to this final issue.   Thank you for your service and please let Gary know his work and dedication are much appreciated.      

"In 17 years of having techs in my home, no one was like Bruce... He was fantastic and we loved him" was directly from our customer. This customer had a phenomenal experience with Bruce coming to do service in her home, she was blissful for this.