Testimonials for Total Basement Finishing of Connecticut

Jamin is very professional and I believe all techs should act and speak with customers the same way Jamin. Amazing customer service!

Catrell was beautiful. He worked extremely hard and all around I'm very pleased.

The two employees came to my home approx. 3-4 weeks ago. If I am correct, Luke was in training and Jorge was his trainer. I can not tell you how impressed I was with Jorge, he was professional , friendly and couldn’t have done more to keep me in the loop on what he was doing. He went above and beyond my expectations especially with COIVD, being covered and sure he asked permission to enter my basement. Seldom do you find someone so compassionate and professional. As far as Luke, he too was kind and explained what he was doing the whole way through.  From a new employee perspective I think you have a great NEW employee and if he is under Jorge’ direction, you will have another great employee. I want to thank them for work well done and for being so kind while doing it. If you have the ability to provide some kind of official Company accommodation, please do,  as they are terrific at what they do 

Very courteous and clean. Covered his boots and worked quietly. Very nice and respectful. Will request Dan O.

Phil was courteous, considerate and I love the service! I will request him in the future!

Dear Larry Janesky,  I wanted to personally thank you for assigning your service technician, Ailton Dos Santos, to do the follow-up work on a new install at my home. Ailton is a wonderful human being and a top notch technician and should be awarded Associate of the Year.  I was a very unhappy and frustrated customer after the install of the system. Ailton came to assess the situation and subsequently fixed my complaints. 

Scott Perry and Mike did a fabulous job with the installation - very professional and knowledgeable about the product and answered all questions that we had! Scott and Mike left everything in perfect order!

I saw an ad in my mail and gave you a call. I'm glad I did, your crew worked so hard and left no mess behind them. Thank you!

I had a crack in my basement wall and your technician Steve did a great job fixing it. I am very much satisfied with your company and the work Steve did.

Everyone in your company was so helpful and knowledgeable. I am very satisfied with the work you did in my basement and you can use me as a reference.

I'm super impressed and very satisfied with the work done on my home. The crew was so friendly, efficient and best of all clean.

Your company not only lived up to your reputation but surpassed it. Your people, from your office staff, salesman and the crew that installed the system were all very polite and courteous. Thank you.

I had a crack repaired in my basement but, I want a system and a SaniDry for my home. I will definitely have you come back when I am ready to do this work.

I was not disappointed at all with the work done by your company. You lived up to reputation, right down to the follow up call from your office after the work was done.

I have not had one drop of water in the basement since I set up the system - job well done.