Testimonials for Quality 1st Basement Systems

Don't hesitate to use this company!I have used Quality 1st Basements for probably ten to fifteen years. I called them out initially, and they installed a sump pump after the prior one had failed. Then, they came out to do yearly services on it. What I really like about this is they call me, and I don't have to remember to call them for the yearly maintenance. During one of their service calls, I asked about tying in my roof drains. I had one at the front of my house that would flood out my flower beds and wash all the mulch into the sidewalk when it rained. I wanted to tie that into a PVC pipe that could be tied into the sump pump. I had two down spouts, and they tied those into the sump pump drainage. My sump pump has a good life span, by the way, and I only recently had to replace the battery for it. They have done other work for me, too. I was tired of having a dirt floor, and I wanted a basement wrap system. This is basically a water proofing system, and it's like a plastic membrane with channels in it so the water can find its way to the sump pump. They offered a payment plan for that, and I really liked that. I had one year to pay it off with no interest. On another yearly service call, his gadget told us the humidity level was really high. I knew the crawl space was pretty damp, but I can be skeptical, and I was. He did such a good job explaining what the gadget was showing and was so patient answering my questions until I had a good understanding of what was going on. I thought about it, and I decided it was probably best to have them install a dehumidifier. Everything they have done for me has turned out great. i haven't had any problems with anything, and I have really enjoyed working with them on the various projects. They come highly recommended from me!

Outstanding service! Steve R. was absolutely wonderful! He explained the entire process and made for a seamless solution to my crawlspace problem. The project was priced fairly and completed extremely quickly. The work was completed 2 weeks ago and I am quite happy. I will come back to do a follow-up review of Quality 1st in 1-2 months.

I had a very wonderful experience using Quality 1st Basement Systems! I had my basement sump pump upgraded because it was not strong enough. Thank you Dane for having your team install the Triple safe Sump pump system. The crew was very nice and I am very happy with the work!

What amazing service! I got a triple-safe pump, full basement water guard. Steve R was my design specialist and John was my foreman! They were both professional and guided me through the whole process. They even checked my roof for potential issues! I would recommend both of them to family and friends! Thank you again!  

Had an emergency sump pump problem. A real person answered the phone and got a workman out to us the same day. Harris was on-time, courteous, and got the job done quickly.

I got quotes from other companies, but Quality 1st was the most honest, straight-forward, and knowledgeable. I wanted a contained, redunant system and they had what I needed.

Justin did a great job servicing our super sump this past weekend. He called in advance to let us know he was on his way, arrived on time, and was courteous, professional, and very neat. Troubleshot for root cause and clearly explained what was causing the pump issue. Justin presented several alternatives for correction and there was no pressure to choose among the options that best-suited the resolution of the challenge. He managed installation quickly and frankly, we didn't even notice he was here. At completion, all was in order and working great and he left the work area just as neat as he found it. Great work Justin! Look forward to next year's maintenance service...I definitely recommend Quality First for basement water management...great service, the solution works terrific and it's a great value for the spend. The techs are great too!

Justin did a great job servicing our super sump this past weekend.  He called in advance to let us know he was on his way, arrived on time and was courteous, professional and very neat.  Troubleshooted for root cause and clearly explained what was causing pump issue. He managed installation quickly and frankly, we didn't even notice he was here.  At completion, all was in order and working great and he left the work area just as neat as he found it.  Great work Justin! 

I am extremely satisfied with the job that you did for me. The presentation was very detailed, and the salesman was professional and courteous. I went with your company because of the price and honesty of the sales rep. Rick never rushed the process and was very detailed in explaining the entire procedure. The installers did an excellent job.

I’ve had the Basement System for just about 15 years when the pump finally had an issue. Justin from Quality 1st was able to respond within a few hours. He replaced the entire pump system with the battery backup in about an hour and cleaned up as well. So, in the middle of the rain for 2 straight days, my system worked flawlessly, and then when it had a mechanical failure, Quality 1st stepped up and saved my basement from flooding for sure. Thanks!!!

Thomas Petry was professional, knowledgeable, courteous- a credit to your company. Thank You !

Mike Fiorillo was amazing! He went out of his way to help us get this job done and we couldn't be happier. The crew was fast and did an excellent job. Thank you, Mike and team, we are very happy we went with your company!

We had French drains and a sump pump system installed. The crew was very polite and skilled. We were so impressed with how well they knew their jobs. They finished ahead of schedule which was a major plus.

After 3 years of putting off waterproofing our basement, we are so happy we decided to go with Quality 1st Basement Systems to get the job done right.  Our salesman was friendly and knowledgable, as was the installation crew!  We were particularly impressed in the promptness in calling us back the entire staff had.

Quality 1st Basement Systems did a great job with the installation of a sump pump in my house. The book provided with their estimate was very informative and their salesman John Schweitzer was very knowledgeable and professional. The company's quote for the work was comparable to another quote I received. I chose the company because I felt confident that the hardware they would install would be the best available. The installation, led by Wilver Cardoza, went quickly and smoothly. They did a great job of containing the dust with tarps and plastic covering. The work looks extremely professional. The hardware installed was exactly what i expected based on the book and quote. Very satisfied customer.