Testimonials for Quality 1st Basement Systems

First and foremost, I'm very rarely, truly impressed by service and have only written one other letter like this before in my life. However, I felt compelled to express my great appreciation and satisfaction in my dealings with Jack Jamison.  His patience, knowledge, and attention to detail was truly a breath of fresh air in a very long, difficult journey with Quality 1st.  He wasn't afraid of having very difficult conversations and, most importantly, didn't over-promise and under-deliver service.  He was very different than the others who visited my home because he listened 90% and spoke 10% of the time.  He was genuinely interested in learning about my entire experience, understanding specific issues, and desired outcome.  With having dealt with many folks in your organization, I would hope he is considered your most prized asset.  His experience will undoubtedly make those around him better and help drive more business.  His position is obviously not an easy one to hold and there are always difficult decisions to be made each day.  However, I very much appreciate the outcome of my situation. Thanks to Jack's involvement, my family is in a much better position. Thank you for employing Jack.

I first got my basement waterproofed back in 2011, and I am very happy that I decided to go with Quality 1st Basement Systems. They did a great job waterproofing my basement, and with the annual service. Sha Chon Kasey was a rare pleasure. He knew exactly what to do. He explained everything to me, and showed me what was going on. He was a gentlemen in every way! I will be sure to ask for him next year!

I heard about you company by doing research. I was extremely satisfied with the job. The crew was extremely professional. I am extremely happy with the product and will recommend your company to anyone with a water problem.

After thinking about fixing my problem for months, I was referred to Quality 1st. The salesman's presentation was professional, I am extremely happy with the job done.

First, Kenny T. came to my house to inspect my basement.  He seemed knowledgeable and provided a no pressure sales approach.  He came back to my house to pick up a signed contract.  He subsequently came back to my house and met with my contractor, and home inspection engineer to coordinate the Water Guard's installation plan with my basement's floor plan.  He returned to my house twice on the day of installation to make sure that everything was going as planned and to answer my questions.  After the drain was installed he was available to help me with any questions or concerns. I am very satisfied with the way that the crew installed the drain.  They seemed to be very skilled at what they were doing. All throughout this process, Damon, a supervisor at Quality 1st, made himself available to answer any technical questions.  I consulted with him about dehumidification, vapor barriers and drywall.  He seemed to be knowledgeable in many areas of construction.  The opportunity to consult with him is very valuable to me. Most outstanding, there were some questions I had about the finishing of my basement, which needed to be evaluated on site.  These questions were not directly related to any work that Quality 1st did for me.  As a complete favor, Damon visited my house and provided me with his advice.  This was a total favor, and was extremely valuable to me.  I benefited very much from that visit and I am grateful to Damon for coming to my house and to Bob for coordinating the visit. Overall, I am extremely happy that I chose Quality 1st to install my perimeter drain.  I was very satisfied with their no pressure sales approach, their professional installation, and the follow up service.

From the minute Mike Fiorello came into my house, his enthusiasm for his job and his belief in the product he was selling was evident.  He went over to my house with a fine-tooth comb, showing me pictures of what he thought could improve the quality of my home.  Anytime I called him, he was available to go over every detail of the job.  The work team, led by Delfino was outstanding.  They showed up every day on time and did an outstanding job.  I was very, very, impressed by both the quality of their work and how hard they worked.  They made sure the job exceeded my expectations.  I am very pleased.

You should advertise in the Newark Star Lodger and on channel 12 New Jersey News you need more exposure, more poeple need to know about you.  

I waited a couple of months before calling Quality 1st Basement Systems for my dampness and musty smell issues in the basement. My inspector Rick was very thorough and informative and the office staff was always professional and courteous. The installation crew led by Juan Garcia was hardworking and attentive to my questions and concerns. I am happy with the overall work completed by Quality 1st Basement Systems.

You did the Geo-Lock system for the sellers 2 days before I bought the house. You're the reason why we closed. I wasn't buying the house unless the walls were addressed!

I am extremely satisfied with the basement waterproofing you did for me. The staff was very polite and professional. The warranty and BBB rating of A+ helped in my decision to have you do the work.

Very Satisfied, The installation team was friendly, polite, professional, speedy but thorough. I have used this company for several years for various crawlspace issues. 

I am so happy to share the positive experience I had with Jose Lopez, system design technician, from Quality 1st. He was very cordial on the phone and let me know when he was arriving a half-hour before as scheduled. I greatly appreciate he came out to service the dehumidifier in my crawlspace on such a horrible weather day. He is professional, courteous, and an asset to your company!

We first decided to contact Quality 1st Basement systems because we had a 22 ft crack in the center of a 38 ft wall, and this was causing the wall to lean slightly. The crack was large enough for a quarter to fit, and we decided that it needed to be reinforced ASAP. After doing a lot of research, and getting multiple quotes, we decided to go with Quality 1st because of how well the quote was presented to us. We thought that the salesman gave us a very well done presentation, and the installation crew did a great job in cleaning up and filling the holes. We are very satisfied with the work that was done, and now we don't have to worry about our foundation problems anymore. We would highly recommend Quality 1st Basement Systems to anyone with a foundation problem.

They encapsulated my crawl space which had water in it.  They did a good job and I have no complaints with them. I would recommend them to other people and I will use their services again in the future.

Quality 1st went out of their way to keep our home as clean as possible. The crew answered all our questions and concerns.