Testimonials for Total Basement Finishing of Connecticut

This note is in reference to Rich, one of your Service Technicians that came out to our house today to look at a problem we were having with our sump pump. Your organization should be proud to have such a knowledgeable, well-spoken and extremely personable employee. He clearly loves his job and very rarely do I run into Service Technicians with any organization that truly care about the customers. Even though it was at the end of the day he was not rushing to "get to the next customer" . . . he listened to my concerns and explained things thoroughly. Rich is a true asset to your organization and should be commended for the confidence he portrays while doing his job well. Basement Systems obviously not only has the best waterproofing systems but also some of the best staff in your industry. Again, it was a true joy to deal with Rich. Thank you!

The installation crew was very friendly and nice when they came out to do the job. And not only that but they were nice enough to come back and reconfigure the gutter for us for no extra charge! They incorporated our gutter so that it the water flows out into the exit drain for the sump pump... great job! Thank you!

Everyone was very helpful, excellent presentation, installation crew worked hard and very neat.

Bruce our salesman answered all our questions and was very patient. Heather was wonderful and the crew was very efficient. Thank you.

Mike Lane came to our house and did a wonderful presentation on his laptop. We really like the fact that you offer a warranty on your work. Your team was nice to come back and reconfigure the gutter for us in the corner where our old 40 gal tank heater was. They incorporated our down spout into the exit drain for the sump water at no charge to us. Great Job - Thank You!

Aliton gives 150%. He showed me the system and what he cleaned out of the basin. He even fixed the gate on the deck! I will request him in the future! 

Good quality, a product that works and resonable cost.

Your salesman spent a lot of time at our home and addressed important features which other companies did not.

Was satisfied with inital presentation - did not contact another company. Very pleased with the performance of your crew.

I was very happy with Tyler's service, he did an excellent job!

Jesse Romano was excellent!

I am so pleased with your system that I am already recommending your company to people. Your installation crew was great. They were very knowledgeable and professional. and their cleanup was immaculate! they were very neat and careful. Your office staff was great. When I called your service department, Cindy answered all of my questions. Your salesman was also very good. He answered my questions and helped me pick the correct spot to install your system. I am very please that I got your back up battery system because not even a week after you installed the system I lost power and thanks to the back up battery my basement stayed dry!

by property management and realtor. So happy the job wasn't as disruptive as I had been led to believe. Appears to be very good - the crew was neat and professional. Results were pretty much as predicted with minimal damage to finished wall.

Sid was incredible! He and the crew were phenomenal! They were quick, clean and worked hard!

Dan did a very good job! He left the area spotless. I will only be requesting Dan for all my sump pump services!